We’ve Got Your Back (and Your Refund)
Need to hit the rewind button on your subscription? No worries—we’ll help you sort it out!
Before we jump into the details, here are the basics:
Refunds depend on where you made your purchase: Apple App Store, Google Play Store, or our website (via Stripe).
Cancelling your subscription doesn’t automatically mean you get a refund. We wish it were that easy, but hey, rules are rules!
Refund windows and policies are set by Apple, Google, or Stripe, so we’ll guide you on how to navigate their refund process.
(Step-by-Step)
1. For Apple App Store Purchases
So, you’re in the Apple world? Here’s what to do:
Go to Apple’s Report a Problem page.
Sign in with your Apple ID (the same one you used to subscribe).
Find your StoryTime subscription, click “Report a Problem,” and tell them why you’re asking for a refund.
Heads up: Apple calls the shots here, so your request will be reviewed according to their policies.
2. For Google Play Store Purchases
If Android is your jam, here’s your move:
Head over to Google Play Refunds.
Follow the instructions to request a refund.
Sit tight while Google processes your request.
Pro tip: Their refund window is tighter than your grandma’s hug, so act fast!
3. For Stripe (Website) Purchases
If you paid on our website (fancy!), here’s how to get your refund:
Drop us an email at support@jomstorytime.com with the subject “Refund Request.”
Include your email (the one you used to pay), purchase date, and transaction ID.
We’ll handle it from there and respond within 3–5 business days.
Note: Refunds go back to the payment method you used, so check your bank or card statement.
(Fun Answers to Quirky Questions)
Q: Oops! I forgot to cancel my subscription. Can I still get a refund?
A: That depends on the platform. Think of Apple and Google as the boss here. Check their policies, and fingers crossed!
Q: How long will it take to see my money again?
A: Not too long:
Apple: Up to 48 hours (because they’re efficient like that)
Google: 1–4 business days (they’re just pacing themselves)
Stripe: 3–5 business days (we’ll make it as quick as we can!)
Q: What if my refund request gets denied?
A: Sad face. If this happens, you’ll need to charm Apple or Google’s support team directly. They’re usually pretty helpful if you ask nicely.
We’re Here to Help!
If you’re stuck or need a helping hand, reach out!
Email us at support@jomstorytime.com
Or simply fill in the contact form below, and we’ll get back to you ASAP.
We’re here Monday to Friday, 9 AM – 6 PM (GMT+8), powered by coffee and a genuine love for making your StoryTime experience awesome!